At Brightpatio Furniture, customer satisfaction is our priority. If you’re not happy with your purchase, we offer a transparent and fair refund policy to protect your rights.

Eligibility for Refunds

You may request a refund within 10 days of receiving your order, provided the following conditions are met:

• Item is unused and in its original condition;

• Original packaging is intact;

• The product is not a non-refundable custom or final sale item;

• The plant was not damaged due to improper storage after delivery.

Refunds are granted in full if the issue was due to our fault (damaged item, wrong item sent, shipping errors).

How to Request a Refund

1. Contact Us
   Email us at info@brightpatiofurniture.shop within 10 days of delivery. Include your order number, reason for refund, and photos if applicable.

2. Approval & Instructions
   We’ll respond within 1 business day to confirm eligibility and provide the return address and instructions.

3. Return the Item
   If return is required, please ship the item within 3 days of approval using a trackable shipping method.

4. Refund Processing
   Once the item is received and inspected, we will issue your refund to the original payment method within 2 business days.

5. Return Address
   After customer service review: 3394 JEFFERSON STREET, Stuart, FL, 34997, USA

Additional Notes

• Shipping Fees: If the refund is requested for personal reasons (e.g., changed mind), original shipping costs are non-refundable and return shipping is the buyer’s responsibility;

• If the refund is due to product quality or shipment issues, we will cover all shipping costs;

• Keep return tracking proof until your refund is received;

• Refunds are not guaranteed for claims submitted after 10 days or without following the return process.

Contact Us

Company Name: BRIGHT PATIO FURNITURE & REPAIR LLC
Address: 3394 JEFFERSON STREET, Stuart, FL, 34997, USA
Ein:82-3641061
Phone: +1(99)-1837166
Email: info@brightpatiofurniture.shop
Monday through Friday from 8:00 AM to 6:00 PM (Pacific Time)
We will respond within 24 hours.